The European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr/ [external link].
We prefer to solve your requests in direct contact with you and therefore do not participate in alternative consumer dispute resolution proceedings. If you would like to bring a matter to our attention, please contact us.
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Instruction On Right To Withdrawal
You have the right to withdraw your order without giving any reason within 14 days from the day of the conclusion of the contract.
In order to exercise your right to withdraw the order you must inform us (Wechsler Consulting GmbH & Co. KG, Seerichterstr. 33, 86911 Dießen am Ammersee, info@wechsler-consulting.de) by a clear statement (e.g. by letter sent by post, telefax or email) of your decision to withdraw your order. You may submit your request according to the model withdrawal form attached hereby, but which is not compulsory. You may fill in and transmit the model withdrawal form below or send any other clear statement on our online platform wechsler-consulting.cloud. In case you use the online platform, we will communicate to you an acknowledgement of receipt of such withdrawal without undue delay (e.g. by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication on the exercise of the right to withdrawal before the withdrawal deadline has expired.
Effects Of Withdrawal
If you withdraw your order, we will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us. This reimbursement will be made without undue delay and by no later than 14 days from the day on which we received your communication on the withdrawal of this order. For such reimbursement we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
In the case that you requested to immediately start the services or the supply of digital content during the withdrawal deadline and if we have fully performed the services or the supply of digital content the right to withdrawal does not exist or lapses.
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Withdrawal Form
(Complete and return this form only, if you wish to withdraw from the contract!)
To:
Wechsler Consulting GmbH & Co. KG
Seerichterstr. 33
86911 Dießen am Ammersee, Germany
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© 2020 – Wechsler Consulting GmbH & Co. KG
Seerichterstr. 33, 86911 Dießen
Germany